Jira Configuration

WhiteIntel supports Jira integration, allowing your team to create autonomous and on-demand jira tickets.

Prerequisites

• An active WhiteIntel Enterprise or Threat Intel plan

• Admin access to your organization in WhiteIntel

• Admin access to your Atlassian

Step 1

1. Sign in to Atlassian

2. Go to Atlassian Account → Security → API tokens

3. Click Create API token. Give it a descriptive name (e.g., “WhiteIntel Jira Integration”) and set an expiry if offered (typically 1–365 days).

4. Click Create, then Copy the token and store it securely (you won’t be able to view it again).

We highly recommend creating a service account with limited privileges to only create Tickets. Do not directly use your Atlassian admin account API key.

Step 2

• Log in to the WhiteIntel Dashboard as an organization admin.

• Go to Organizations > Jira

• Enable configuration

Step 3

• Go to Watchlists page on Whiteintel Dashboard

• Enable "Push to Jira" checkbox on the targets that you want to get alerted via Jira.

Additionaly, for on demand ticket creations, you can click the Jira icon on the top of the Details bar of incidents.